Day 8 · Tuesday, 11 August 2026
From the archive
Intermediate
Count tickets on more than one condition at once
COUNTIF answers one question about one column. A real queue asks about two or three columns together.
Task:
You run the support queue for a small SaaS product. Nine tickets came in today, each logged with its agent, priority and current status. In B11 count how many High-priority tickets are still open across the whole queue. In B12 count how many High-priority tickets Jordan personally has already resolved.
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