Day 26

Task:

You run the IT help desk queue for a mid-size company. This week's tickets are logged with their priority, the team that handled them, and how many hours each took to resolve. Leadership wants to know how the Network team is doing specifically on High-priority work: how many such tickets came through, and how long they took to resolve on average. Put the count in D10 and the average resolution time, in hours, in D11.