From the archive
Day 18
Friday, 21 August 2026
Intermediate
Decide which support tickets get escalated
One condition on its own would over- or under-escalate — it takes both together to match what the team actually does.
Task:
You triage tickets for a software helpdesk. Any Critical ticket gets escalated to a senior engineer straight away, and so does a High ticket once it has sat open more than 2 days — but a fresh High ticket, or anything Medium or below, just stays with the front line. Work out the call for each ticket in column D.
The daily challenge is part of Pro
A new exercise every morning, plus every day that came before it — a back catalogue that grows by one a day, whether or not you were here for it.
Recent days
The last 14 days. Today's challenge is free while your streak is alive; Pro opens every past day too.
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